Order Workflow & Process

Dedicated Project Manager
Real-Time Status Updates
Door-to-Door Shipping

From your first RFQ to final delivery, DEK follows a structured, transparent workflow — keeping you informed at every stage and ensuring parts arrive on-spec, on-time, and with complete documentation.

24hr

Quote Turnaround (Standard)
7days

Fastest Prototype Lead Time
98%

On-Time Delivery Rate
DDP

Global Delivery Terms Available

From RFQ to Delivery in 8 Steps

Every order follows this structured workflow — with built-in quality gates, engineering reviews, and customer approval checkpoints at each critical stage.

Get A Quote

STEP 1

RFQ Submission

Upload your CAD files, drawings, and requirements through our portal or email. Include quantity, material, finish, and delivery expectations. Our team acknowledges receipt within 2 hours.

STEP / IGES / Native CAD 2D Drawing (PDF) 2D Drawing (PDF)
STEP 2

Engineering Review & DFM

Our applications engineers analyze your design for manufacturability. You receive a DFM report with cost-saving suggestions, tolerance feedback, and material recommendations within 48 hours.

Feature-level DFM Cost optimization Material alternatives
STEP 3

Quotation & Approval

Detailed quotation issued with unit pricing, tooling costs, lead time, and payment terms. Once you approve and issue a PO, your order enters the production queue.

Line-item pricing Firm lead time Volume pricing tiers
STEP 4

Material Procurement

Raw material sourced from qualified suppliers with full mill certification. Material identity verified at incoming inspection (IQC) before release to production.

Certified suppliers Mill cert traceability Customer-supplied material OK
STEP 5

CNC Programming & Production

CAM programming, fixture setup, and machining executed on our 3-, 4-, and 5-axis CNC centers. In-process quality checks (IPQC) monitor dimensional stability throughout the run

SPC monitoring Tool wear tracking Photo updates available
STEP 6

Post-Processing & Surface Treatment

If required, parts proceed to heat treatment, anodizing, plating, passivation, or other surface treatments through our qualified subcontractor network — all with process certifications.

Nadcap-accredited partners Process cert included
STEP 7

Final Inspection & Documentation

Full OQC inspection on calibrated CMMs and optical systems. Documentation package assembled — CoC, dimensional report, material certs, FAI if applicable — and reviewed by QA before release.

CMM inspection Full doc package QA sign-off
STEP 8

Packaging & Delivery

Parts carefully packaged with anti-corrosion protection and custom crating for fragile or precision components. Shipped via your preferred carrier or our DDP logistics service with tracking provided.

VCI / foam / custom crat DDP / EXW / FOB terms Real-time tracking

What to Include With Your RFQ

The more detail you provide upfront, the faster and more accurate our quote will be. Here's what helps us give you the best price and lead time.

3D CAD Model

STEP, IGES, Parasolid, or native format. This is the primary input for our engineering review and CAM programming.
- STEP preferred (.stp / .step)
- SolidWorks / NX / CATIA native OK
- Assembly files if applicable
2D Drawing (PDF)

Dimensioned drawing with GD&T, material callout, surface finish, and any special notes or customer specifications.
- Tolerances & GD&T
- Material & finish specs
- Revision level & date
Project Details

Quantity, target delivery date, annual usage forecast, documentation requirements, and any industry-specific standards.
- Quantity & delivery date
- Annual volume estimate
- Inspection / cert requirements

Typical Lead Times

Lead times depend on part complexity, material availability, quantity, and post-processing requirements. The ranges shown reflect typical door-to-door timelines including shipping. Expedited options are available for urgent programs — contact your project manager for current capacity.

Rapid Prototype

Simple geometry, 1–5 pcs

7–10 Days
Standard Prototype

Complex geometry, 1–20 pcs

10-15 Days
Low-Volume Production

20–500 pcs

15–25 Days
Production Run

500–10,000+ pcs

20–35 Days
Expedited / Rush

Subject to capacity

As fast as 5 days

Full Visibility Into Your Order

You're never in the dark. DEK provides proactive status updates and direct access to your project manager throughout the entire order lifecycle.

Dedicated Project Manager

A single point of contact who knows your parts, your specs, and your schedule — from quote through delivery.
Production Milestones

Proactive email updates at key stages: material received, machining started, inspection complete, shipped.
Photo Documentation

In-process and pre-shipment photos provided upon request so you can verify parts visually before they arrive.
Shipment Tracking

Carrier tracking number shared at dispatch with estimated arrival date and customs clearance status for international orders.