Contact Us
Whether you need a rapid prototype quote, have technical questions, or want to discuss a production project — our team is ready to help. Reach us through the channel that works best for you.
How to Reach Us
Choose the most convenient way to connect with our team. We strive to respond to all inquiries within one business day.
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Phone
Speak with a manufacturing engineer for technical guidance on your project.
+86 134 8060 5160 -
Send us your project details, drawings, or general inquiries at any time.
quote@dekmake.com -
Headquarters
Visit our manufacturing facility and quality inspection center in Shenzhen, China.
View on Map
Contact the Right Department
Direct your inquiry to the appropriate team for the fastest, most accurate response.
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Quotes & New ProjectsSubmit RFQs, upload drawings (PDF, DWG, STL, STEP, IGES), and receive competitive pricing within 24 hours for prototyping and production.
quote@dekmake.com -
Engineering & Technical SupportDiscuss DFM feedback, material selection, tolerance requirements, and surface treatment options with our engineering team.
engineering@dekmake.com -
Quality & ComplianceRequest inspection reports, certificates of conformance, material traceability documentation, and quality audit information.
quality@dekmake.com -
Order Status & LogisticsTrack existing orders, coordinate shipping schedules, and manage delivery logistics for North American and European markets.
logistics@dekmake.com
Where to Find Us
Our manufacturing operations and global support span two key locations, serving clients across North America, Europe, and Asia-Pacific.
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HQ
Shenzhen Manufacturing Center
Baoan District, Shenzhen, Guangdong Province, China 51810021+ years of precision CNC machining operations -
Sales
North American Support
Dedicated English-speaking team for NA & EU clients with timezone-aligned supportResponse within 12 hours during US business days
Business Hours & Response Times
Our manufacturing facility operates six days a week. Sales and engineering support are available during the hours below (China Standard Time, UTC+8).
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Monday
8:30 AM – 6:00 PM
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Tuesday
8:30 AM – 6:00 PM
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Wednesday
8:30 AM – 6:00 PM
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Thursday
8:30 AM – 6:00 PM
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Friday
8:30 AM – 6:00 PM
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Saturday
9:00 AM – 1:00 PM
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Sunday
Closed
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RFQ ResponseStandard quotes are returned within 24 hours. Complex multi-component projects may require 48–72 hours for detailed DFM review and pricing.
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Prototype Lead TimeRapid prototypes ship in as fast as 3 days. Standard prototype turnaround is 5–7 business days depending on complexity and material.
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Quality DocumentationCMM inspection reports, material certificates, and certificates of conformance are provided with every shipment at no additional charge.
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After-Hours SupportUrgent inquiries sent outside business hours are prioritized first thing the next working day. Email is monitored for critical order issues.
Send Us Your Project Details
Fill out the form with your project requirements and we'll get back to you with a competitive quote. For large or multiple files, compress them into a ZIP or RAR and attach, or email directly to quote@dekmake.com.
PDF, DWG, STL, STEP, IGES. Maximum file size is 100MB. For larger files or multiple drawings, please email them directly to quote@dekmake.com.
Ready to Scale Your Project?
Get started with a stable process and controlled quality. Let's discuss your project.
